With a high level of personal service, we strive to deliver great results for our clients. Here is just some of what our clients have said.
Just had my wife’s opal ring made and cannot fault the service we received. Very happy with the end result.
Absolutely awesome craftsmanship and service. I took my piece of jewellery in to be fixed and it was not only fixed but Kim Mastered a one of a kind addition. Very happy.
I love Bartlett Master jewellers. They have always gone above and beyond expectations in an amazing time frame. Wouldn’t use anyone else ⭐️⭐️⭐️⭐️⭐️
Wonderful jeweller - my engagement & wedding rings are exquisite and the service we receive every time we go for our cleans etc. is exceptional.
Grant and Taylor Cresswell
Our rings are so gorgeous- my engagement ring and both wedding rings were made by Jay, fantastic service, quick turnaround and they look absolutely gorgeous. We quickly had our wedding rings made before we moved away from Townsville just so Jay could make them!
Project Tile & Stone
Great service and attention to detail!
Thank you to Kim and Jay for always making me feel welcome whenever I need anything jewellery. I highly recommend their services and craftsmanship to anyone looking for something special or bespoke. Townsville is very lucky to have such amazing home grown talent.
Jay has been wonderful thru the process of designing and creating our engagement ring. It is everything that we could ask for and more. Highly recommend
Absolutely wonderful service!I had a certain look in mind before coming into the store but was helpfully guided on other things to consider down the track. I'm extremely happy with my purchase and the service I received.
Exceptional service, knowledgable, easy going. Would definitely recommend
Great customer service and fast return on repaired jewellery. Very happy.
I wasn't sure whether my ring could be saved but the Bartlett team did a wonderful job!
Amazing service & quality work! Had a custom piece created and service was great! Highly recommend the team!
Bartlett Jewellers are fantastic! Alway willing to help, great communication and phenomenal customer service! Highly recommend.
Faultless an absolute pleasure to do business with. Completed products never dissapoint.
We had such a lovely experience with Bartlett Jewellers. Jay was very informative and educated us on the process before going ahead with our service.They did such a great job and did so in a very timely manner.We cannot recommend the Bartlett Jewellers and their Team enough!
Quick knowledgeable and wonderful service
Jay did an incredible job of my engagement and wedding rings! His professionalism and eye for detail is amazing. I would recommend him to anyone I know looking for custom made jewellery!!
Really delighted with the craftsmanship, design and result of the ring I had remodeled. Would highly recommend their expertise and customer service.
The service Jay and his team at Bartlett master jewellers provided was second to none. Jay went above and beyond to guide myself through the ring making process in every detail but without making me feel overwhelmed. He was also very accommodating in making a design to match ideas, pictures, budgets and everything in between while also providing his expertise to make suggestions. While being located rurally, Jay's communication was also exceptional, providing updates every step of the way as well as answering any questions very promptly.Could not recommend Jay highly enough to those looking to get personal service and a ring designed and manufactured locally in Townsville through a family business.
I had some stones, some gold and a rough idea. Jay took all of that onboard, added his professional experience and produced the most stunning ring. Very happy and very grateful.
We have always found Jay and his team to be professional and extremely helpful when we have purchased jewellery from Bartlett Master Jewellers. Their after sales services are excellent. This is the only Jeweller we use, to purchase quality jewellery.